Medical iConcierge Services (HMG iCon)

HealthMutual Group (HMG) provides dedicated, value-added medical concierge and booking services for eligible policyholders and insured clients of our corporate insurance partners, including Sun Life Hong Kong (SLHK), FWD Insurance (FWD), YF Life (YFL), and Holistic Wellness (HW) services for Hang Seng Insurance Company (HSIC) Prestige Club members.

Through our specialized HMG iCon platform, HealthMutual Group enables insured members to seamlessly access end-to-end healthcare coordination, including specialist doctor referrals, appointment bookings, cashless pre-approval management, tele-consultations, and urgent medical care transfers across Hong Kong and the Greater Bay Area.

• Doctor Referral & Specialist Booking: Direct booking coordination across our network of over 600 local specialists and partner day-surgery clinics.
• Cashless Pre-Approval & Guarantee of Payment (GOP): Streamlined submission and tracking for pre-approved, cashless medical procedures.
• eBooking Platform Integration: Digital booking workflows for agents and clients.
• Cancer Case Management & Specialized Care: End-to-end medical guidance and second opinion support for critical health conditions.

• To deliver tailored support and dedicated assistance for each insurer network, HealthMutual Group (HMG) operates official iConcierge WhatsApp channels under the following designated service display names:
  • HMG iCon SLHK — Dedicated Medical iConcierge Service for Sun Life Hong Kong (SLHK) members
  • HMG iCon FWD — Dedicated Medical iConcierge Service for FWD Insurance (FWD) members
  • HMG iCon YFL — Dedicated Medical iConcierge Service for YF Life (YFL) members
  • HMG iCon HW — Dedicated Medical iConcierge Service for Holistic Wellness (HW) services for Hang Seng Insurance Company (HSIC) members