Background

Ms. Chan, an agent, contacted HMG hotline on behalf of Ms. Liu, who was currently admitted to a public hospital. The family requested an immediate local medical transfer to a private hospital to receive more personalized and comfortable medical care.

Follow-Up

18:59: HMG Hotline received the request from agent Ms. Chan. .

19:39: HMG reviewed the patient’s clinical status and then coordinated with a professional private ambulance team for immediate deployment.

21:17: The designated ambulance and specialized paramedic team arrived promptly at the public hospital to facilitate the transition.

21:57: The patient was safely and efficiently transferred to the Outpatient Department of the Hong Kong Baptist Hospital for admissions processing, delivering absolute peace of mind to the family within three hours.