Background

The policyholder, Mr. Yao, contacted HMG to request medical escort support for a gastroscopy (endoscopy) examination scheduled at the West Campus of Renji Hospital, affiliated with the Shanghai Jiao Tong University School of Medicine.

Follow-Up

Apr 28

12:39: Mr. Yao contacted HMG to arrange a professional medical escort for his scheduled gastroscopy on the following morning at 09:00 at Renji Hospital (West Campus) in Shanghai.

15:02: Within less than three hours, the HMG concierge team successfully arranged an officer to meet Mr. Yao at the hospital entrance at 09:00 on April 29 to assist with registration, orientation, and post-procedure support.